Level 1: Blue Chest
From $0.36 to $6
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Responsible GamingStars Rewards
The Stars Rewards program makes it easy to win rewards tailored to you, across all our gaming products. Earn reward points every time you play real money games (subject to certain conditions). Collect enough points to complete your progress bar and you’ll win a Chest loaded with rewards you’ll want to use – including StarsCoin and free play.
Personalized Rewards
Get rewards you’ll want to use in the games you like to play, tailored to you, when you play for real money across all our gaming products.
Reward Points
Play for real money and earn reward points. Points fill your on-screen progress bar – complete it to win a Chest filled with personalized rewards, just for you. You’ll also earn reward points every time you open a Chest.
Chests
Chests can be collected and opened before, during or after your session, and contain rewards that relate to the activities you enjoy. Rewards can range from StarsCoin that you can spend in the Rewards Store, to a variety of tickets and items tailored to you and the games you like to play. There are six different Chest types of increasing size and value.
Rewards
Level 2: Bronze Chest
$0.72 to $12
Level 3: Silver Chest
From $1.80 to $30
Level 4: Gold Chest
From $6 to $100
Level 5: Diamond Chest
From $15 to $250
Level 6: Black Chest
From $42 to $700
You can manage all of your rewards in the ‘My Stars’ area of your account.
StarsCoin
Win StarsCoin in Chests, which you use to play games or spend in the Rewards Store. Click here to learn more.
Progress Bars
Earn enough reward points to complete your progress bar and you’ll receive your next Chest.
- Win at least one Chest in every rolling 28-day period to remain on your current Chest level.
- Win 10 Chests within 28 days and we’ll upgrade you to a bigger Chest, which will require more points to unlock but will contain bigger rewards on average (see above). Your progress bar will turn blue when you’re approaching an upgrade, and we’ll let you know exactly how long you have left to earn it.
- If 28 days pass and you have not won a Chest, your progress bar will reset and you’ll be moved down a level, where Chests will be easier to win but will contain a lower value of rewards on average. If you are at a higher level than the Blue Chests then, when your progress bar resets, you’ll receive a Chest from your new, lower level. If you are on the Blue Chest level and do not win a Chest within 28 days, you will remain on that level. Progress bars on the Blue Chest level will reset after three calendar months of inactivity.
Exchange
If you are at a higher level than the Blue Chests, and your current progress bar is close to expiring, you will be able to exchange your progress bar for a lower level Chest.
If you are eligible to exchange your progress bar, you will see the option available to you in ‘My Stars’.
How to Earn Reward Points
Reward point requirements depend on the Chest type you are playing towards, but are also personalized based on your profile. Some of the factors which impact points requirements are recent activity, game-type and net deposits.
You’ll earn reward points at different rates, depending on your gaming activity:
- Poker: Players earn 100 reward points for every USD $1 paid in rake in Zoom or cash games or other tournament fees.
- Casino: Reward points are earned at the point of wagering. Click here for a breakdown of earn rates by game-type, as well as how to earn redemption points playing Casino games (to clear bonuses).
- Sports: Reward points are earned when a bet is settled. For singles bets, players earn 1.7 reward points for every $1 wagered. For multiple/accumulator bets, players earn 4.7 reward points for every $1 wagered.
- Reward points are not awarded for bets made using Free Bets.
- Reward points are not awarded for bets that are cashed out if the cashed out value is equal to the initial bet amount.
- Example: if you bet $10 and cash out for $10, you will earn zero reward points. But if you bet $10 and cash out for more or less than $10, you will earn reward points.
Here’s the probability of winning each prize value within each Chest level:
| Blue | Bronze | Silver | Gold | Diamond | Black | Frequency |
|---|---|---|---|---|---|---|
| $0.36 | $0.72 | $1.80 | $6 | $15 | $42 | 110 in 1,000 |
| $0.42 | $0.84 | $2.10 | $7 | $17.50 | $49 | 310 in 1,000 |
| $0.60 | $1.20 | $3 | $10 | $25 | $70 | 530 in 1,000 |
| $1.80 | $3.60 | $9 | $30 | $75 | $210 | 34 in 1,000 |
| $3 | $6 | $15 | $50 | $125 | $350 | 15 in 1,000 |
| $6 | $12 | $30 | $100 | $250 | $700 | 1 in 1,000 |
Please note that Chests, rewards and progress bars will expire if unused.
- Chests will expire after three calendar months if unopened, and expired Chests cannot be retrieved.
- Rewards you receive within Chests can also expire – check your rewards under ‘My Stars’ for details of individual expiry dates.
- Progress Bars will reset if you do not win a Chest within a 28-day period, and you will be moved to a lower Chest level. If you are at level 2 or higher and your progress bar expires, you will receive a Chest from your new, lower level upon expiry. Blue Chest level progress bars will reset after three calendar months of inactivity.
Terms & Conditions
Stars Rewards Scheme - Rebates and Rewards (“Rebate and Reward Terms”)
Your participation in the Stars Rewards scheme (“Stars Rewards Scheme”), as provided by The Stars Group, shall be deemed to constitute your full acceptance of the Rebate and Reward Terms.
- Participation in the Stars Rewards Scheme is subject to these Rebate and Reward Terms as set out hereunder. We reserve the right to modify, add to or amend these Rebate and Reward Terms at all times, and your continued participation in the program shall serve as your acceptance of and acknowledgement that you will be bound by these Rebate and Reward Terms. You are encouraged to review these Rebate and Reward Terms and the other Stars Rewards pages on a regular basis to keep up to date with its provisions and amendments.
- Membership of the Stars Rewards Scheme is free and available to individuals residing in countries where such membership is allowed. Participation in some countries may be prohibited by local law.
- Players will not start earning reward points or rewards until they have opted into the Stars Rewards Scheme via the ‘Start Now’ button accessed via the Start button in the software – found in the main lobby or within the ‘My Stars’ menu.
- The Stars Rewards Scheme offers our loyal customers cash rebates and an opportunity to win additional rewards for prior real money gaming. Please note that your membership of the Stars Rewards Scheme may be revoked if abused in any way. Any such decision to cancel membership shall be at the sole discretion of The Stars Group and shall not be open to appeal or review.
- Rebates and rewards (together with any reward points that may be accumulated as part of this program) may not be transferred, bartered, sold or traded in any way. Rebates and Rewards can only be won, and reward points can only be accumulated, via real money play – when a reward point target is reached, players will win randomized Stars Rewards in exchange for those points, as detailed above. Stars Rewards may include cash, game credit or StarsCoin (our virtual loyalty token that can only be exchanged for certain goods via the Rewards Store).
- Some rewards won via Stars Rewards may be subject to play-through requirements.
- By taking part in the Stars Rewards Scheme, you acknowledge that we may refer to your user name in the event that you win a significant prize. However, we will not use your name, image and likeness for publicity and marketing purposes if you receive a reward greater than $9,999, without your written consent. Equally, we will seek your consent if we wish for you to perform interviews (without compensation) with selected press agencies as we may choose, in relation to your win.
- Any abuse of the Stars Rewards Scheme (whether by collusion, cheating, fraud or other forms of impropriety) or failure to follow the Rebate and Reward Terms may result in the termination of your membership and forfeiture or claw back of all accrued rewards, reward points and StarsCoin.
- Any betting activity which is carried out fraudulently or in attempt to receive rewards without real money play will result in the forfeiture or claw back of associated rewards. Our End User Licence Agreement also applies to the Stars Rewards Scheme.
- We reserve the right to claw back or reverse any award of Stars Rewards to any player where the determination to grant that player a reward or the level of reward credited to the player is as a result of manifest error, fraud, technical failure or other unforeseen circumstances.
- Stars Rewards Scheme membership and benefits are provided at our sole discretion and we reserve the right to terminate and/or amend the Stars Rewards Scheme (together with its benefits) at any time.
- Decisions of staff and management about any aspect of the Stars Rewards Scheme will be final and not open to review or appeal.
Last amended March 2021.
If you have any questions, please check out the Help Center or contact Support.